OUTDOOR FURNITURE SINCE 1960

+10'000 ITEMS IN STOCK! See more

1,000 m2 EXHIBITION IN LUTRY

Help & FAQs

Useful information and frequently asked questions

FAQs

Showroom

Where can I see and try on the furniture?

Our store in Lutry presents on more than 1000m2, a carefully selected selection of the best garden furniture. Our team of advisors is at your disposal in Lutry to inform you and help you in your choices.

If you are interested in an item from the webshop, do not hesitate to ask us if it is on display in our showroom so that you can come and see it, try it out and get advice before buying it.

New: We indicate on the webshop which articles are currently on display in the showroom (subject to change).

Showroom:

Jardin-Confort, Route de Lavaux 425, 1095 Lutry

Do you have color and material samples to help me choose a finish?

Yes, we have at your disposal in Lutry all the samples necessary for the right choice.

On request, we can possibly send them to you by post.

Delivery methods

Do you deliver at home?

Yes, with pleasure! You have the choice of having it delivered to your home in Switzerland or Liechtenstein or picking up your order at our store in Lutry.

Who will deliver me?

We deliver your orders with our own teams of specialized delivery people or with local partners. We offer different delivery methods with different levels of services selectable at Checkout

What is the price of a delivery?

We deliver to you free of charge from CHF 100.- of purchase!*

Depending on the size and weight of the order, a contribution may be requested. Depending on the delivery area, additional optional services may be offered (delivery to the floor, assembly, unpacking, etc.)

PRICES:



ORDERS UP TO 30KG:

Free shipping from CHF 100.- purchase*

Lower amounts:

Up to 2kg: CHF 8.50

Up to 10kg: CHF 11.50

Up to 30kg: CHF 20.50

Bulky: CHF 29.00

*Home delivery of parcels by post for orders that can be sent by postal parcel. Without unpacking and without assembly.

Maximum weight: 30kg

Maximum dimensions: length: 250cm; circumference: 400cm (2 × height + 2 × width + 1 × longest side), weight: up to 30kg. See delivery regulations.

ORDERS FROM 30KG:

 

-Free shipping from 2000.00 purchase

-Lower amounts: CHF 59.00

Home delivery of parcels by Planzer or Poste Cargo carrier.

Without unpacking and without assembly. Delivery in parcels or on pallets free of charge to the curb or downstream station, i.e. the goods are unloaded at the edge of the road.

See delivery regulations.

DELIVERIES WITH SERVICES:

(Not available in all regions)

- "SILVER" Package Delivery to the floor with unpacking of the items: Delivery to the final place of use, including the floor. Unpacking of the items. Return and recycling of packaging. Without assembly. CHF 79.00

- "GOLD" Package Delivery to the floor and Assembly of furniture: Delivery, assembly of furniture and installation at home by Jardin-Confort's specialized delivery people, including upstairs. Collection and recycling of packaging. CHF 119.00

See delivery regulations.

What is the delivery delay?

It depends on where you live, the delivery method chosen and whether the item is in stock or needs to be ordered from the supplier.

Items in stock:

Click & Collect takeaway items are usually prepared within 24 hours.

Small items are shipped by post within 48 hours.

Larger furniture is delivered by carrier with an additional 2-3 days.

Special items requiring assembly and installation by fitters are delivered by prior appointment.

Made to order items:

They are ordered from our suppliers. The usual delivery time is indicated in the item description. This will then be reconfirmed to you more precisely by email if necessary.

Click & Collect

Can I come and collect my order from the Lutry store?

Yes! Thanks to the free "Click & Collect" system selectable when ordering, your available items are prepared within 24 to 48 hours and ready to be collected during our opening hours.

Returning an item

Can I return an item and get a refund?

Yes! You have 7 days to change your mind*!

*Except for certain items and under certain conditions. Please check conditions and exceptions here.

Other questions?

If you have not found the answers you were looking for in our FAQs, you can gladly write to us via this contact form.