Article 7 of the General Terms and Conditions
Delivery, delivery times and costs
The buyer can either collect his order (unassembled items) free of charge from the Lutry store, or have it delivered to his home. A charge may be made for this service.
Deliveries are made to the address indicated on the order form, which can only be within the geographical area initially agreed. For parcel deliveries, the purchaser is usually delivered to his home address by the Post Office or a carrier. If the purchaser is absent, he will receive a notice of passage from the letter carrier, enabling him to collect the products ordered himself from the Post Office or the planned collection point, within the time indicated by the postal services. If the order is not collected within the specified time, a charge may be made for a 2nd delivery.
For deliveries to mountainous regions, we deliver to the nearest valley station. Additional technical equipment (furniture lift, crane, ski lift, helicopter, etc.) is the responsibility of the consignee. Deliveries are not available to areas closed to cars or accessible only by cable car or boat.
When ordering several items, the delivery time of the order can be adapted to the delivery time of the item with the longest delivery time.
The risks associated with transport are borne by the purchaser from the moment the articles leave the premises of Jardin-Confort SA. The purchaser is obliged to check the condition of the packaging and the contents of the goods on delivery in the presence of the letter carrier, carrier or deliveryman. In the event of damage during transport, any protest must be made to the carrier within 24 hours of delivery.
Delivery may consist of several partial deliveries. If Jardin-Confort SA wishes to make partial deliveries, Jardin-Confort SA will bear the additional costs incurred. The purchaser does not have the right to refuse partial deliveries. Items ordered for delivery must be available for delivery at the request of Jardin-Confort SA within a maximum of7 days, failing which any storage costs will be charged to the customer.
Claims for damages arising from delays in delivery are excluded in all cases. Delivery times are given in working days for information purposes only. Delivery times given reflect normal delivery times but are indicative and not binding on Jardin-Confort Sa. If delivery times are exceeded, Jardin-Confort Sa cannot be held liable for discounts, cancellations or refunds.
Depending on the size and weight of your order, you may be asked to contribute to delivery costs. Depending on the delivery zone, optional additional services may be offered (delivery to the floor, assembly, unpacking, etc.).
Jardin-Confort SA reserves the right to cancel or adapt at any time the delivery and service charges, the mode of delivery, the assembly services and the mode of delivery chosen and paid for by the purchaser.
Delivery charges:
ORDERS UP TO 30KG:
Home delivery by parcel post: Only for orders that can be sent by parcel post. Unpacked and unassembled.
Maximum order weight: 30kg. Maximum dimensions of the package containing all the items in the order: length: 250cm; circumference: 400cm (2 × height + 2 × width + 1 × longest side).
Free shipping for standard postal parcels (non-bulky*) from CHF 100:
Lower amounts:
Up to 2kg: CHF 8.50
Up to 10kg: CHF 11.50
Up to 30kg: CHF 20.50
*Shipping for non-standard (bulky) postal parcels:
- Shipments longer than 100 cm
- Shipments of 2 sizes over 60 cm
- Unpacked shipments
Up to 30kg: CHF 29.00
ORDERS FROM 30 KG:
Home delivery by Planzer, Poste Cargo or Jardin-Confort SA carriers.
-Free shipping on orders over 2000
-Lower amounts: CHF 59.00 for French-speaking Switzerland. Supplements according to geographical delivery areas outside French-speaking Switzerland.
No unpacking or assembly. Delivery by parcel or pallet, free at kerbside or downstream station. Goods are unloaded at the kerbside, not taken to their final installation location.
Packaging must be disposed of by the purchaser via the nearest household waste collection center. If the order is delivered on a transport pallet, the carrier may in some cases take back the pallet directly. Otherwise, the purchaser must contact a local waste and recycling center or return it to our store.
The purchaser is responsible for ensuring that delivery vehicles and lorries have good access to his home. He/she must check and confirm without delay if any difficulty arises. As the driver is responsible for delivery and access, the final decision concerning the possibility of delivery rests exclusively with him.
Delivery is not possible in the following situations (non-exhaustive list):
-If the conditions mentioned for access and egress, as well as for stopping and unloading the truck, are not met.
-In narrow residential areas with lots of parked cars, tight bends and winding streets.
-Location where the delivery address is more than 75 m from where the truck parks and unloads.
-If access is not at least 50 cm wider than the length of the goods.
-Safe unloading is not possible for the driver, as this is a main road with heavy traffic or many bends.
-If the place of delivery is in an area with no access roads or is difficult to reach (e.g. a mountainous region).
LIV DELIVERIES WITH SERVICES:
Not available in all regions. Jardin-Confort SA reserves the right to cancel or adapt the delivery method and service chosen by the purchaser. Additional charges for places closed to traffic, unsuccessful deliveries, difficult access and special delivery requirements (e.g. furniture lift, no elevator, elevator too small). The buyer must check the dimensions of the items ordered and measure the accesses, doors, stairs and/or elevator at the delivery address. It is the purchaser's responsibility to ensure in advance that the delivery goes smoothly, without the use of a furniture lift or elevator, or delivery with more than 2 people. If the upstairs delivery location does not have an elevator, or if the size of the packaging of the items ordered does not fit in the elevator, Jardin-Confort SA may reassess the delivery charges or change the delivery method. It is the customer's responsibility to check the dimensions of the packages and the elevator beforehand.
-SILVER" package CHF 79.00 - Delivery upstairs with unpacking: Delivery to the final place of use, including upstairs. Unpacking of items. Collection and recycling of packaging. No assembly.
-GOLD" package CHF 119.00 - Delivery upstairs and furniture assembly*: Delivery, furniture assembly and installation at home, including upstairs. Return and recycling of packaging.
*The following items are excluded from the Gold package and cannot be assembled: Swings, chests, cabinets, pavilions, shelters, gazebos, awnings, grills and barbecues.
The following services are excluded and cannot be carried out: fixing items to the ground or wall, electrical connections, concreting, preparation of the ground, walls or surfaces, drilling, water and gas connections.
Important information on transport damage
Even though we have followed all instructions for correct freight packaging, it may unfortunately happen from time to time that your order arrives damaged at its destination.
We therefore ask you to check the goods immediately on delivery in the presence of the carrier and to note any damage on the delivery note before signing for it.
Why should we do this?
If you do not include this information on the delivery note, you will be accepting damaged items with your signature, confirming that you have received the goods complete and in perfect condition, a "clean receipt".
A claim for damages against the carrier or shipper will not be accepted in the event of subsequent claims for apparent damage with "clean receipt". Carrier's insurance companies refuse to cover costs in such cases. If a delivery note is signed without any mention of damage, the carrier and his insurer assume that the damage only occurred after delivery.
Unfortunately, our customers are often of the opinion that we have to pay for damages despite the signed delivery note. It goes without saying that we are there for you in the event of transport damage, and are happy to help you settle the claim quickly. But in the case of "clean receipt", we reach our limits, as we do not receive any compensation from the carrier for the costs incurred.
We therefore ask you always to check incoming shipments immediately in the presence of the driver, and to complain immediately in writing of any freight damage. This is the only way to guarantee smooth claims settlement in your interest. Shrink-wrapped pallets should be specially inspected, as damage can sometimes be found under the flexible plastic film that conceals the cartons underneath.
Jardin-Confort SA