Article 7 of the General Conditions

Delivery, time and delivery costs

The buyer can either withdraw his order free of charge (unassembled items) at the Lutry store, or have it delivered to his home. This service may be chargeable.

Deliveries are made to the address indicated on the order form, which can only be in the geographical area initially agreed. For deliveries by parcel, the buyer is usually delivered to his home by post. In the event of the buyer's absence, he will receive a delivery notice from the postman, which allows him to withdraw the products ordered from the Post Office or at the planned collection point, during the period indicated by the postal services. In the event of non-collection of the order during the period provided for, costs for a 2nd delivery may be invoiced.

In the case of deliveries in mountainous regions, the delivery is made to the nearest valley station. Additional technical equipment (furniture lift, crane, ski lift, helicopter, etc.) is the responsibility of the recipient of the goods. Deliveries not available for areas that are car-free or accessible only by cable car or boat.

In the event of an order for several articles, the delivery time of the order may be adapted to the period of the article having the longest delivery time.

The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of Jardin-Confort SA. The buyer is required to check in the presence of the postman, carrier or delivery person, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the carrier within 24 hours of delivery.

The delivery may consist of several partial deliveries. If Jardin-Confort SA wishes to make partial deliveries, Jardin-Confort SA bears the additional costs incurred. The buyer is not entitled to refuse partial deliveries. Deliverable items ordered must be delivered upon request from Jardin-Confort SA within a maximum of 7 days, subject to possible storage costs payable by the customer.

The right to damages due to delay in delivery is excluded in any case. The delivery times provided for information purposes are expressed in number of working days. The delivery times given reflect the usual time in a normal situation but are indicative and are not binding for Jardin-Confort Sa. These, if exceeded, cannot justify a request for a discount, cancellation or refund.

Depending on the size and weight of the order, you may be asked to contribute to the delivery costs. Depending on the delivery area, additional optional paid services may be offered to you (delivery to the floor, assembly, unpacking, etc.).

Jardin-Confort SA reserves the right to cancel or adapt at any time the delivery and service costs, the delivery method, the assembly services, the service and the delivery method chosen and paid for by the buyer. .

Shipping cost:


Home delivery of parcels by post: Only for orders that can be sent by parcel post. Without unpacking and without assembly.

Maximum order weight: 30kg. Maximum dimensions of the package grouping all the items of the order: length: 250cm; circumference: 400cm (2 × height + 2 × width + 1 × longest side).

Free shipping from CHF 100.- of purchase

Lower amounts:

Up to 2kg: CHF 7.-

Up to 10kg: CHF 9.-

Up to 30kg: CHF 19.-


Home delivery of parcels by carrier Planzer, Poste Cargo or couriers from Jardin-Confort SA.

-Free shipping from 2000.- of purchase

-Lower amounts: CHF 59.-

Without unpacking and without assembly. Delivery in parcels or on pallet free curbside or downstream station. The goods are unloaded at the edge of the road, they are not taken to their final installation location.

The packaging must be disposed of by the buyer via the nearest household waste collection centre. If the order is delivered on a transport pallet, the carrier can in certain cases take back the pallet directly. Otherwise the buyer should contact a local waste and recycling center near him or bring it back to our store.

The buyer is responsible for the good accessibility of his home by vehicles and delivery trucks. He must verify and invalidate without delay if any difficulty may arise. The driver having the responsibility of the delivery and the access, the final decision concerning the possibility of delivery belongs exclusively to him.

A delivery is not possible in the following situations (non-exhaustive list):

-If the conditions mentioned for access and exit, as well as stopping and unloading of the truck are not met.

-In narrow residential areas, where many cars are parked, with sharp turns and winding streets.

-Place where the delivery address is more than 75m from the place where the truck parks and unloads.

-If the access is not at least 50 cm wider than the length of the goods.

-Unloading without risks is not possible for the driver because it is a main road with heavy traffic or with many bends.

-If the place of delivery is in a place without an access road or in a place that is difficult to access (eg a mountainous region).


Not available in all regions. Jardin-Confort SA reserves the right to cancel or adapt the method of delivery, the service and the method of delivery chosen by the buyer. Additional costs for places closed to traffic, unsuccessful deliveries, difficult access and special delivery requirements (lifts, no lift, lift too small, for example). The buyer must check the dimensions of the items ordered and measure the accesses, doors as well as the stairs and/or the elevator of the delivery address. It is his responsibility to ensure beforehand that the delivery goes smoothly, without the use of a furniture lift or lift or delivery with more than 2 people. If the place of delivery upstairs does not have a lift or if the size of the packaging of the items ordered cannot fit into the lift, Jardin-Confort SA may reassess the delivery costs or change the delivery method. It is the customer's responsibility to inquire and verify package and lift measurements beforehand.

- "SILVER" package CHF 79.- Delivery to the floor with unpacking of the items: Delivery to the final place of use, including upstairs. Unpacking of items. Return and recycling of packaging. Without assembly.

- "GOLD" package CHF 119.- Upstairs delivery and assembly of furniture*: Delivery, assembly of furniture and installation at home, including upstairs. Return and recycling of packaging.

*The following items are excluded from the Gold package and cannot be mounted: Swings, chests, cabinets, pavilions, shelters, gazebos, blinds, grills and barbecues.

The following services are excluded and cannot be carried out: fixing items to the floor or wall, electrical connections and fittings, concreting, preparation of the ground, walls or surfaces, drilling, water connections and fittings and gas.