Is an integral part of the general conditions of Jardin-Confort SA
Our returns policy lasts 7 calendar days from the date of receipt. If 7 calendar days have passed since the date of receipt, unfortunately we can no longer take back one or more items from your order, nor offer you a refund or exchange. If the customer cannot present proof of receipt of the dated order, the date of dispatch of the order from our premises will be taken into consideration for the start of the 7-day period. The date of the physical return of the goods to our premises in Lutry must take place before the end of this period of 7 calendar days.
To be eligible for a return, the item must be unused and brand new. It should show no signs of use. It must also be in the original packaging in perfect condition, unopened, clean and undamaged. The return must have been approved in writing by our customer service. To process your return request, we require a copy of the receipt or proof of purchase. Customer service: firstname.lastname@example.org
Several types of items cannot be returned or exchanged: Items ordered especially for the customer from our suppliers or manufacturers, Items made with fabric, canvas, textile or leather, items in dimensions or special finishes (not in stock), items with ceramic, stone or Dekton tops and items made of wood. Items on sale or with a discount. Assembled or unpacked items cannot be taken back because the packaging has been opened and they are no longer in the original packaging. Even if the assembly or unpacking has been done by us, at your request or not. Additional non-returnable items: plants, flowers, gift cards, vouchers, sale items, display ("exhibit") models, health and personal care items, mattresses, linens and pillows. Shipping costs (delivery costs) are non-refundable. If you receive a refund, the cost of return will be deducted from your refund or voucher.
In certain situations, only partial refunds can be granted after agreement and decision of Jardin Confort SA: Items with signs of use or which have been fitted. Any item that is not in its original or damaged condition, with missing parts or without the factory packaging. Any item that is returned more than 7 days after delivery.
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Path to follow :
Please do not return your purchase directly to the manufacturer. Items must be returned to our store in Lutry. To return your product, you must present it to our Jardin-Confort SA store, Route de Lavaux 425, CH-1095 Lutry, or send it to us by parcel. Return costs are the responsibility of the customer. The customer also bears the transport risks for the return. Depending on where you live, the time it takes for the exchanged product to reach you may vary. The date of receipt in non-premises must be within the period of 7 calendar days for the right of return and not the date of dispatch. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item or that it is in perfect condition.
Once your return has been received and inspected by us, we will then email you to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If the return is approved, your refund will be processed and a credit will be automatically applied in the form of a voucher for the value of the item (excluding shipping costs), as soon as possible.
The legal provisions of the Code of Obligations apply for all other points.
Place of jurisdiction: Lutry
Route de Lavaux 425
Commercial register number: CH-5126.96.36.1991-3
Contact: Tel: 021 791 36 71