RETURNS
7-day right of return!
Refunds in the form of vouchers only (store credit).
The buyer has a period of 7 calendar days from the date of receipt of the order to exercise his right of withdrawal and return the product to the seller for exchange or reimbursement in the form of a voucher only, without penalty (if the return conditions are fully met), with the exception of the processing and dispatch costs incurred (minimum CHF 8.50) and return costs to be borne by the customer.
- Clauses:
Duration: Our returns policy lasts 7 calendar days from the date of receipt. If 7 calendar days have elapsed since the date of receipt, we can unfortunately no longer take back any item(s) from your order, nor offer you a refund* in the form of a voucher or exchange. If the customer is unable to produce dated proof of receipt of the order, the date of dispatch of the order from our premises will be taken into consideration for the start of the 7-day period. The date of physical return of the goods to our premises in Lutry must occur before the end of this 7-calendar-day period.
*Refunds in the form of vouchers only (in-store credit).
Terms and conditions: To be eligible for a return, the item must be unused and in perfect condition. It must show no signs of use. It must also be in its original packaging, unopened, clean and undamaged. The return must have been approved in writing by our customer service department. To process your return request, we need a copy of the receipt or proof of purchase. Customer service: support@jardinconfort.ch.
Returns sent without our prior written consent will not be processed.
Exclusions: Several types of items cannot be cancelled, returned or exchanged: Items ordered specially for the customer from our suppliers or manufacturers (available to order" items), items made with fabric, canvas, textile or leather, items in special sizes or finishes (not from our stock), items with Keramik, stone or Dekton tops and items made with wood. Items on sale or discount. Assembled or unpacked items cannot be taken back as the packaging has been opened and they are no longer in their original packaging. Even if the assembly or unpacking has been done by us, at your request or otherwise. Additional non-returnable items: plants, flowers, gift cards, vouchers, sale items, exhibition ("d'expo") models, health and personal care items, mattresses, linen and cushions. Shipping costs incurred by Jardin Confort are non-refundable, even if offered or free of charge. Shipping costs (minimum CHF 8.50) and return postage will be deducted from the voucher.
In certain situations, only partial refunds* may be granted after agreement and decision by Jardin Confort SA: Items with signs of use or that have been assembled. Any item that is not in its original condition or damaged, with missing parts or without intact factory packaging. Any item returned more than 7 days after delivery.
Only regular-priced items can be refunded*, unfortunately discounted or sale items cannot be refunded*.
*Refunds in the form of vouchers only (in-store credit).
- How to proceed:
Please do not return your purchase directly to the manufacturer. Items must be returned to our store in Lutry with our prior written consent. To return your product, you must bring it to our store Jardin-Confort SA, Route de Lavaux 425, CH-1095 Lutry, or send it to us by parcel post. The cost of return shipment is borne by the customer. The customer also bears the risk of return transport. Depending on where you live, the time required for the exchanged product to reach you may vary. The date of receipt at our premises must be included in the 7-calendar-day period for the right of return and not the date of dispatch. If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item or that it will be in perfect condition.
Once your return has been received and inspected by us, we will then send you an e-mail to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund* or exchange. If the return is approved, your refund* will be processed and a credit will automatically be applied in the form of a voucher for the value of the item (excluding shipping and return costs), as soon as possible.
*Refunds in the form of vouchers only (in-store credit).
- Miscellaneous:
The clauses governing returns must have been read and approved for all orders placed by the customer.
The legal provisions of the Swiss Code of Obligations apply in all other respects.
Jurisdiction: Lutry
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The company:
Jardin-Confort SA
Route de Lavaux 425
1095 Lutry
Switzerland
Commercial register number: CH-550.0.131.881-3
VAT: CHE-100.142.327
Contact: Tel: 021 791 36 71
Mail: support@jardinconfort.ch
Lutry, 01.01.2021